News Release
27 October 2010
Daniels Silverman managed fuel payment debt collection scheme has 88% success rate
Fuel retailers represented by oil industry membership organisation, the British Oil Security Syndicate (BOSS), are recovering 88% of money owed to them for fuel following “no means to pay incidents” at service stations, since partnering with leading Liverpool based debt collection agency Daniels Silverman.
It is estimated that the UK oil industry lost around £3 million in 2009 due to drivers filling up with fuel at service stations and then claiming to have “no means of payment”. The BOSS scheme, managed by Daniels Silverman has centralised the collection process available to over 4,000 BOSS members and put in place a co-ordinated system for recovering financial losses.
Kevin Eastwood, executive director, BOSS, comments: “Having a debt recovery agency on board is a major deterrent for drivers trying to avoid paying for fuel. We are delighted with the scheme’s results. About 75% of drivers return to the fuel station to pay and over 50% of the remainder pay via the Daniels Silverman website or dedicated telephone line following “no means of payment” incidents.”
If a driver fills their tank and has "no means to pay" either accidentally or deliberately, they have to fill out a clearly worded debt recovery form. The customer then has seven days to pay at the service station, via the dedicated Boss Fuel Payments telephone line, or online.
Failure to pay results in the case being referred to Daniels Silverman’s debt recovery team, at which point the debt collection agency will use a range of debt collection methods to chase the debtor for the amount owed, plus additional charges.
Carole Hughes, managing director, Daniels Silverman, says: “The collection of small debts at service stations can be an administrative nightmare. Centralising this collection through a professional organisation relieves this burden enabling debts to be collected efficiently. While it does not preclude legal action being taken, where fraud is suspected or where multiple incidents remain unpaid, involving the law is a last resort, saving time and large sums in legal fees.”
Since the launch of the scheme last year Daniels Silverman has handled more than 5,000 incidents and has recovered more than £100,000.
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For further information please contact:
Nicolle Farthing / Anna Taylor
Broadgate Mainland
Tel: 020 7726 6111
nfarthing@broadgatemainland.com / ataylor@broadgatemainland.com
Notes to editors
Daniels Silverman is a leading national debt collection agency that has been providing professional debt recovery services since 1995. It specialises in business debt collection and consumer debt recovery on a no recovery no fee basis.
Daniels Silverman has developed a unique debt recovery IT system and unrivalled debt recovery processes for fast and cost effective debt collection.
Daniels Silverman is committed to delivering professional, ethical debt recovery services. It holds an Office for Fair Trading Licence and is a member of the Credit Services Association.
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